How do I create a ticket?

Go to My Tickets → Click Create Ticket → Fill up the form and submit.

What do ticket statuses mean?

• Open – Ticket submitted
• Pending – Waiting for response
• In Progress – Being worked on
• Resolved – Issue fixed
• Closed – Ticket completed

How long does it take to resolve a ticket?

It depends on the issue, but most tickets are resolved within 24–48 hours.